Crowne Plaza Knoxville Downtown University

All the staff was were very friendly and helpful. The rooms were clean, spacious and comfortable. Very convenient location for walking to the square.

The breakfast buffet was a bit of a disappointment. The covers over the food were very clunky to take on and off. To try and hold your plate, take the cover off and serve the food was a little awkward. And because the covers were left on entire time the eggs were way over done and a little rubbery. My suggestion is to get covers with hinge in the middle so it can be left partially open. Until that occurs, I would just order off menu.

Very goof

Front desk women were not the friendliest not very welcoming

Great breakfast buffett

Soundproof. Could hear people upstairs talk.

Ideal location to visit the town, less than a five minute walk. Nice hotel and room. Good parking.

Lifts were appalling, only two very slow and they broke down twice during our two night stay. The chambermaid arrived just before we were going out, so we asked her to come back shortly. She never came back, even though we told her as we left. We eventually had our room cleaned but the front desk staff agreed with them as "they had a lot to do"

Nothing really but the location for what I was in town for. The building didn't have visible dirt around the smell in the air wasn't pleasant and clean smelling. it smells old.

My room was stinking like meadow, and musty. It was in the air conditioning. I don't give 3.3 stars. The building is clearly old and some things need updating. the smell in the whole place wasn't pleasant. The front desk staff not very friendly, almost rude. The system calculate score based on answer to your questions and I gave all sad faces so not sure how they come up with 3.3 stars.

I love everything except the bed was small and i put in for free breakfast but had to pay

The small bed and had to pay for breakfast

STAFF- NOT CLEAR ON THEIR AMENTIES & CHARGES & FEE'S ; ALSO THEM HAVING YOUR CREDIT CARD & MESSING WITH YOU CARD EVEN AFTER YOUR HOME. BELL HOPS OUT SMOKING IN FRONT WHERE THE GUEST COME IN ; BABY HAS ALLGERIES & ASTHMA & THIS WAS VERY UNPROFESSIONAL;

The staff was so nice and the hotel was very nice.

Great location within walking distance to just about everything in the city. Great city!

Nice hotel and clean room

Outlets in our room several didn't work

Excellent staff, breakfast buffet was excellent, clean, modern and all you could ask for. Across the street and up some steps is Krutch Park with great shops and restaurants. Highly recommended.

Greeting and desk staff were great, Spencer was incredible in working the crowded lobby bar on both nights single handed. He was professional, stayed composed working through the weeds, was pleasant and made a difficult time functional.

There needs to be a backup bartender or barback for the lobby bar for periods when it gets too busy for one bartender. Again, Spencer was great, but needs backup when its super busy.

The location was perfect. Hotel staff were great and very helpful. The bartender was very friendly even though we were his last customers that night!

We were very disappointed that there was no complimentary breakfast of any sort. Everything had to be paid for, we ended up going out for brunch that was cheaper than the hotel breakfast. Also, there was no mention of the $10 parking charge.

Had to switch rooms when we first got there due to a plumbing issue.

King bed was awesome.

At first,I thought it was super windy out, but I realized an hour later that we were right next to the elevator and that was the swishing noise I heard. If you are a light sleeper. This may cause some annoyance and some folks may want to confirm that they are not right next to the elevator. But it wasn't really a problem for us.