Crowne Plaza Knoxville Downtown University

Crowne Plaza Knoxville Downtown University

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Crowne Plaza Knoxville Downtown University Reviews

Guest reviews are submitted by our customers after their stay at Crowne Plaza Knoxville Downtown University

Guest reviews

• Crowne Plaza Knoxville Downtown University
  10.010

  All the staff was were very friendly and helpful. The rooms were clean, spacious and comfortable. Very convenient location for walking to the square.

  The breakfast buffet was a bit of a disappointment. The covers over the food were very clunky to take on and off. To try and hold your plate, take the cover off and serve the food was a little awkward. And because the covers were left on entire time the eggs were way over done and a little rubbery. My suggestion is to get covers with hinge in the middle so it can be left partially open. Until that occurs, I would just order off menu.

• Crowne Plaza Knoxville Downtown University
  10.010

  Location!!!!!

• Crowne Plaza Knoxville Downtown University
  7.410

  Very goof

  Front desk women were not the friendliest not very welcoming

• Crowne Plaza Knoxville Downtown University
  10.010

  Friendly staff

• Crowne Plaza Knoxville Downtown University
  9.610

  Great breakfast buffett

  Soundproof. Could hear people upstairs talk.

• Crowne Plaza Knoxville Downtown University
  10.010

  We have been there a couple of times for a weekend getaway. The staff, from the greeting by the Bell staff,Front desk, House keeping... have made an impression on us. The Only place we will stay in Knoxville.

  Can't think of anything

• Crowne Plaza Knoxville Downtown University
  7.410

  Ideal location to visit the town, less than a five minute walk. Nice hotel and room. Good parking.

  Lifts were appalling, only two very slow and they broke down twice during our two night stay. The chambermaid arrived just before we were going out, so we asked her to come back shortly. She never came back, even though we told her as we left. We eventually had our room cleaned but the front desk staff agreed with them as "they had a lot to do"

• Crowne Plaza Knoxville Downtown University
  3.210

  Nothing really but the location for what I was in town for. The building didn't have visible dirt around the smell in the air wasn't pleasant and clean smelling. it smells old.

  My room was stinking like meadow, and musty. It was in the air conditioning. I don't give 3.3 stars. The building is clearly old and some things need updating. the smell in the whole place wasn't pleasant. The front desk staff not very friendly, almost rude. The system calculate score based on answer to your questions and I gave all sad faces so not sure how they come up with 3.3 stars.

• Crowne Plaza Knoxville Downtown University
  10.010

  Location

• Crowne Plaza Knoxville Downtown University
  2.410

  This was an unplanned stop. Made reservation while on the road driving home from Florida to Michigan, wife feeling ill needed to stop for the night. Upon check in, staff would not honor reservation because I was paying in cash! Mind blowing! I had already provided credit card info to make reservation (so hotel is already covered for incidentals or damage) but insisted on paying cash to avoid maxing out my card. I had cash in hand to pay on the spot and was refused and told 'no hotel will ever accept that arrangement'. I travel a lot and pay cash routinely and provide a card to hotel as insurance for them. Never had an issue before. Drove up the road and stayed at a competitor with zero issues. Will NEVER go to any Crowne Plaza ever again! I'll sleep in my car first!

• Crowne Plaza Knoxville Downtown University
  10.010

  I love the room service. Front desk was very helpful when I needed my questions answered This trip as been an memorable Anniversary.

  My only thing is that I wish the restaurant could have open later

• Crowne Plaza Knoxville Downtown University
  10.010

  Very comfortable with welcoming staff and a great fitness center.

• Crowne Plaza Knoxville Downtown University
  9.210

  The staff were very friendly and helpful. Room was very nice and clean.

• Crowne Plaza Knoxville Downtown University
  10.010

  The staff was wonderful and so friendly! I travel quite a bit and this was one of the best places to stay by far! Great location as well!

• Crowne Plaza Knoxville Downtown University
  9.210

  I love everything except the bed was small and i put in for free breakfast but had to pay

  The small bed and had to pay for breakfast